SHIPPING & RETURNS
SHIPPING AND TRACK
When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted. For the latest on your delivery, please refer to the tracking number included in your shipping confirmation email.
RETURNING YOUR PURCHASE
Free returns are available provided the return conditions specified below are met, Free Returns can be initiated within 3 days, After 3 days, you will be required to pay the costs of the returning items.
RECEIVING A REFUND
Refunds will be credited to the purchasers original method of payment.
On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by your payment method provider within 7-10 working days.
Please retain your shipping note until you have received your refund.
If the item you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates, the amount refunded may be higher or lower than the original price paid
CONDITIONS
Purchases must be returned from the country/territory to which the order was originally shipped with a returns form, where supplied.
Items must be unused in their original condition, with all tags attached and any related accessories or instruction booklets included and where applicable, with all complimentary gifts included in the order.
Incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believe has been used, will not be accepted and therefore sent back to you. Where an item is supplied with a hygiene strip, the item can only be returned if the hygiene strip has not been removed and remains intact.
ORDER CANCELLATIONS
Your order will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping
In certain circumstances, we may be able to cancel your order before it has been shipped. To find out if your order can be cancelled please Contact Us as soon as possible after placing your order.
We are unable to combine orders, change sizes, edit your billing or shipping details or add items to an order once it has been placed.
If your order cannot be cancelled it will be processed. Once the order is delivered, any items that meet the return conditions can be cancelled by following the instructions for returning your purchase above.
STORE POLICY
INTELLECTUAL PROPERTY
The Platforms and all content (including, but not limited to, logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music, and software, and any combination thereof) available on the Platforms (the "Content"), is either owned or licensed by StorageX, and is protected by applicable copyright laws and other intellectual property laws and treaties around the world. All such rights are reserved.
PRIVACY & SAFETY
In addition to the Terms of Use listed on our website which govern your use of this website (the"Site"), these Terms of Purchase govern any order or purchase you (the individual
completing this order, "you") make on the Site operated by ELEA Group Limited ("EGL's AFFILIATES" or "StorageX" or "we"), or any order with or purchase from StorageX. By proceeding to place an order and accepting these Terms of Purchase, you agree to be bound by these Terms of Purchase. If you do not agree to these Terms of Purchase. proceed to cancel vour purchase.
PAYMENT METHODS
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VISA / Mastercard
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PAYPAL
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Union Pay
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Klarna